Our policy lasts 14 days for shipped orders (from delivery date) and 9 days for in-store pick-ups (from
date ordered), for store credit and exchange only. We do not offer money back. If the 14 or 9 days have
gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange your item must be unused and in the same condition that you received it.
It must also be in the original packaging and follow the guidelines.
To complete your exchange, we require a receipt or proof of purchase. All exchanges that require
shipping is at the expense of the customer for both ways to and from warehouse.
Please do not send your purchase back to the manufacturer.
All exchanges are FINAL SALE.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit
for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send the credit to the gift giver and he will find out about your
To return your product, you should mail your product to:
10512 Goshawk place Riverview, Fl 33578
We do not provide return labels
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
Please include invoice (receipt) inside the package.
If it is an exchange please include instructions inside the package on what you want instead, if we do not
have it in stock, we will send store credit to your email.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are unable to cancel any orders for money back. If you would like store credit for an order you must
contact us as soon possible before it is shipped out. Our team works very hard to process orders as
quickly as possible to ensure you receive your package on time. Once you receive a shipping
confirmation email, we cannot guarantee that your request will be fulfilled.
To ensure that your package is properly delivered, and you receive shipment within the time frame we
advertise, please make sure your address is fully entered and correct. Use correct abbreviations and
have spaces inserted properly. If there is issues with verifying your address, customer service will
contact you to try and resolve these issues.
If you realize that you entered your shipping address incorrectly, please contact as soon as possible at
our phone number, firstname.lastname@example.org, Instagram direct, and even through text. We will do
our best to fulfill your request and change the address. If we are unable to, we do not take
responsibility for the incorrect information.
If your package was delivered, and you have not received it (lost/stolen). You must take this up with the
United States Postal Service. Ana’s Boutique FL does not hold responsibility for package that state
delivered. Shipping fees are non-refundable nor the order.
Accuracy On Getting Your Package
Just a reminder that you will receive your order 4-5 business days from the date that it is shipped out,
not necessarily from the date that it is placed. After your payment is authorized and verified, it can still
take a day to process your order. This is just an estimate, though, and doesn’t include weekends or
holidays. When your order has been shipped, you will receive a notice. If your order says delivered and
you did not receive it, you must contact your local post office. We do not issue refund for packages that
state being delivered.
At this time Ana’s Boutique FL doesn’t take any international orders, this may vary as time passes and
this part of the website will be updated with further notice if anything has changed. International orders
would result in not getting your items as fast as we’d like for you to get them and the shipping cost
would by way more than our flat rate fee now. We appreciate anyone looking to ordering from us and if
you have any questions or suggestions please contact us to meet your excellency and provide feedback!
You will receive a courtesy phone call, email, text or Instagram direct message that your order has
arrived. From there the next procedures are meeting up at a local Starbucks near the warehouse where
the owner herself (Ana Dominguez) will personally hand your item in to you! All Local pickups will be
assigned accordingly to the owners scheduled times available for local pick-ups and of course when the
customer is available to meet.
6042 Winthrop Town Centre Ave, Riverview, FL 33578
Once you receive your confirmation that your item is ready for local pick up, you have 7 days to pick up
your order from that date. Certain accommodations can be met if your out of town, no other exceptions
will be valid. If your order is not picked up within the 7 days your order will be restocked, and you will
only receive store credit minus a 10% restock fee (no exceptions).
If your order can’t be picked up within the allowed time and you cannot pick up your order you may pay
for shipping at that moment to have your order shipped to your home address.
Please make sure to bring your valid government-issued I.D. upon arrival. No orders will be released if
your I.D. is not present. Please note, that the Address that is shown below does NOT have fitting rooms
and is strictly a pickup/return and exchange facility.